Partner Terms

The platform is operated by Ascension Labs Ltd (“MyScran”, “we”), a company registered in England and Wales (company no. 17261748) with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact us at business@myscran.io.

You may apply to list your business on MyScran. We may accept, reject, or end your listing at our discretion, including where you don’t meet the requirements in these Terms. By onboarding, you confirm that:

• you operate a legitimate food business that holds all required licences, registrations, and permissions to prepare and sell food in the UK;
• you are registered as a food business with your local authority (or equivalent) and your premises hold a current Food Hygiene Rating;
• the bank account, business name, and tax details you provide are accurate and yours.

You agree to operate to the standards customers reasonably expect from a food business. In particular:

• <Strong>Food safety:</Strong> comply with the Food Safety Act 1990, Food Hygiene (England) Regulations 2006, and all guidance from the Food Standards Agency. Maintain HACCP processes appropriate to your operation.
• <Strong>Allergens:</Strong> provide accurate allergen and ingredient information for every menu item you list, in line with FIC Regulation (EU) No 1169/2011 and Natasha’s Law where it applies. You are responsible for the accuracy of this information.
• <Strong>Listings:</Strong> keep menus, prices, photos, and availability accurate and up to date. Don’t list items you can’t reliably supply.
• <Strong>Service:</Strong> respond to incoming orders promptly, prepare food to a reasonable standard, and meet preparation times you advertise.

Orders accepted by you in the business app form a contract for sale between you and the customer. We are not a party to that contract. You are responsible for preparing and (where applicable) handing over or delivering the order.

If you can’t fulfil an accepted order, reject or cancel it in the app as early as possible so the customer can be refunded. Repeated late or cancelled orders may affect your standing on the platform.

We charge a service fee on each order as described in your partner agreement or onboarding documents. The fee, plus any other charges (such as payment processing), is deducted from the order total before payout.

Payouts are made to the bank account on your account on a schedule we agree with you (typically weekly). You are responsible for accounting for VAT and any other taxes on your sales.

We may refund a customer (in whole or part) where, acting reasonably, we conclude there is a legitimate complaint — including but not limited to missing items, incorrect orders, food quality issues, or significant lateness. Where a refund relates to your fulfilment, we may deduct the refund amount from your next payout.

We’ll work with you in good faith on disputes and give you a reasonable opportunity to provide your side before any deduction.

You keep ownership of your brand, menu content, and photos. By listing on MyScran you grant us a non-exclusive, royalty-free licence to use that content to operate, promote, and improve the platform — including in marketing materials, search listings, and promotional emails to customers.

You may use the MyScran name and logo only in line with brand guidelines we share with you. We may end this licence at any time.

For customer personal data passed to you in connection with an order (such as name, address, or phone number), you are an independent controller under UK GDPR. You may use that data only to fulfil the order in question. You must not market to customers using contact details obtained through the platform without their separate consent.

We process your business and staff data as described in our Partner Privacy Notice.

We may suspend or remove your listing immediately where we reasonably suspect food-safety risk, fraud, abuse of customers or staff, repeated material breaches of these Terms, or legal requirement.

Either party may end the partnership for convenience by giving reasonable notice in writing. On termination, you stop receiving orders, we pay out any balance owed (less any reserved or disputed amounts), and the licences in section 7 end.

Each party’s liability to the other (other than for things which can’t be limited by law, such as death or personal injury caused by negligence, fraud, or wilful default) is capped at the service fees paid or payable in the 12 months before the event giving rise to the claim.

You will indemnify us against losses, claims, and reasonable costs arising from: food prepared or delivered by you; allergen or labelling errors in your listings; and breach of food-safety law or these Terms.

We may update these Terms from time to time. We’ll let you know in the business app or by email when we do. Continuing to accept orders after a change means you accept the new terms. If you don’t agree, you can end the partnership under section 9.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

For partner support, email business@myscran.io or use the help option in the business app.